Jobsiya

Customer Support Executive

Check with seller / month
Udaipur, Rajasthan, India Education Active
Actively Hiring Udaipur Full Time
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Job at a Glance

Category
Education
Location
Udaipur, Rajasthan, India
Salary
Check with seller
Job Type
Full Time
Company
Jobsiya
Status
Open & Active

Job Description

Completing end to end Targets.

Outbound call process (min. 100 - 150 calls in a day).

Fetching out References.

Completing 2 hours connected call duration by the day end.

Responsible for the student Help / issues over calls.

Grievance handling / query handling based on the academics and curriculum.

Fetching out References and taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods / tools. Handle student complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.
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