Guest Service Representative

Qualifications
Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
Front office operations and emergency procedures
Property Management System and downtime procedures
Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs
Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely
Add, subtract, multiply and divide quickly and accurately
Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times
Acknowledge, understand and abide by company programs, policies, procedures and brand standards
Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy
High school diploma or equivalent
At least one year experience providing customer service directly to the public
Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word
Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job
Benefits
$18.83 to $20.58 per hour/DOE
SUPPLEMENTAL PAY:
Individual Incentives and Bonus Programs
Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
Paycheck Advancement Program
Supplemental Insurance
Hotel Travel Discounts
Employee Assistance Program
Insurance - Medical, Dental, Vision, Life and AD&D
401(k) Plan with Employer Match
Responsibilities
Full-Time and Part-Time Positions Available
Variable schedule; Must be available weekends and holidays
Standard cash handling procedures
Manage one's time in order to meet productivity standards
Job description
Best Western Premier Puyallup

620 South Hill Park Drive

Puyallup, WA +8373

GUEST SERVICE REPRESENTATIVE

The Best Western Premier Puyallup is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:
• Full-Time and Part-Time Positions Available

SCHEDULE:
• Variable schedule; Must be available weekends and holidays

RATE OF PAY:
• $18.83 to $20.58 per hour/DOE

SUPPLEMENTAL PAY:
• Individual Incentives and Bonus Programs

BENEFITS AND PERKS:
• Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
• Paycheck Advancement Program
• Supplemental Insurance
• Hotel Travel Discounts
• Employee Assistance Program

For eligible employees:
• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS:

Knowledge of:
• Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Skills and Ability to:
• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately.
• Manage one's time in order to meet productivity standards.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
• Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
• Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:
• High school diploma or equivalent.
• At least one year experience providing customer service directly to the public.

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

Drug Free Workplace, Equal Opportunity, E-Verify Employer

Compensation details: 18.83-20.58