Customer Support Specialist

Job Title: Customer Support Specialist

Location: Jaipur, Rajasthan

Company: Transcom

About Us: Transcom is a leading company committed to delivering exceptional customer experiences. We are currently seeking a skilled and dedicated Customer Support Specialist to join our dynamic team. If you have a passion for providing outstanding support and have experience in an international BPO setting, we would love to hear from you!

Role Summary: As a Customer Support Specialist, you will be the primary point of contact for our customers, providing them with high-quality support and solutions. You will handle a variety of customer inquiries, resolve issues efficiently, and ensure customer satisfaction. The role involves working in rotational shifts to accommodate our global customer base.

Key Responsibilities:

Provide exceptional customer service via phone, email, or chat, addressing customer inquiries and resolving issues promptly.

Handle complex customer issues with a high level of professionalism and empathy.

Maintain accurate records of customer interactions and transactions.

Collaborate with other departments to resolve customer issues and enhance the overall customer experience.

Follow up with customers to ensure their issues have been resolved to their satisfaction.
Adhere to company policies and procedures while maintaining high standards of service.

Work effectively in rotational shifts, including nights, weekends, and holidays.

Qualifications:

Education: Bachelor’s degree or equivalent.

Experience: Minimum of 1 year of experience in an international BPO setting.

Language Skills: Fluent in English, with excellent verbal and written communication skills.

Soft Skills: Strong problem-solving abilities, exceptional interpersonal skills, and a customer-centric attitude.

Preferred Qualifications:

Experience in a customer support role in International BPO.

Benefits:

Comprehensive health and wellness benefits.

Opportunities for career growth and development.

Dynamic and inclusive work environment.

Job Types: Full-time, Permanent

Pay: ₹24,000.00 - ₹2+,000.00 per month

Benefits:
• Health insurance

Schedule:
• Day shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift

Experience:
• Total Working: 1 year (Required)

Work Location: In person