Department Assistant Case Management

Qualifications
Education: High School diploma or general equivalency diploma (GED) required
Excellent written, oral communication and customer service skills
Familiarity with medical terminology
Excellent organizational skills with the ability to follow written and verbal directions with multiple steps
Engaged leadership
Benefits
Full Time, Weekend rotation required
Become a valued member of an excellent, dedicated health care team
Excellent Benefit effective on first day
Responsibilities
The Department Assistant is responsible for providing exceptional customer service to all patients and clients and works collaboratively with the inpatient care Coordinators, Social Workers and Utilization Review Coordinator to assist in facilitating discharges
Manages all incoming phone calls,
provides exceptional customer service in person and over the phone with patient, staff and family members
completes a variety of clerical and data entry assignments
Maintains schedules and appointments for the department
Assists in maintaining patient billing and/or insurance information
Job description
Employment Type

Full time

Shift

Day Shift

Description

Saint Francis Hospital and Medical Center a member of Trinity Health of New England is looking for a Department Assistant to join our Case Management team.

Position Purpose

The Department Assistant is responsible for providing exceptional customer service to all patients and clients and works collaboratively with the inpatient care Coordinators, Social Workers and Utilization Review Coordinator to assist in facilitating discharges.

What Will You Do
• Manages all incoming phone calls,
• provides exceptional customer service in person and over the phone with patient, staff and family members.
• completes a variety of clerical and data entry assignments.
• Maintains schedules and appointments for the department.
• Assists in maintaining patient billing and/or insurance information

Minimum Qualifications
• Education: High School diploma or general equivalency diploma (GED) required. Associate's preferred
• Preferably 1 -2 years' experience in healthcare
• Excellent computer abilities. Excellent written, oral communication and customer service skills.
• Familiarity with medical terminology.
• Excellent organizational skills with the ability to follow written and verbal directions with multiple steps.

Highlights
• Full Time, Weekend rotation required
• Become a valued member of an excellent, dedicated health care team.
• Engaged leadership.
• Excellent Benefit effective on first day

Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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