Job Description
Qualifications
Required Skills Front Office/Patient Access Leader
High School Diploma or GED required
5 years of experience in a related field required; with 1 year in a Supervisory capacity
Effectively interact with customers to understand their needs and explain data
Microsoft Office
Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions
Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies
Familiar with health insurance and the insurance verification process
Must be computer literate (Word, Excel, Outlook)
Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
Be flexible with hours, as staffing of 24/7 units may require flexibility Required to show proof of being fully vaccinated against COVID-1+ prior to employment
Responsibilities
The Front Office/Patient Access Leader has the responsibility of the operations and functions of the Patient Access areas
Responsible for Patient Access staff and completion of admission, registration, and pre-registration functions including insurance verification
Responsible for monitoring productivity, compliance, and staffing for multiple registration points
In this position, it is imperative to consistently maintain a pleasant, professional demeanor and make patients and employees feel welcome
This role will cover multiple freestanding ER/Urgent Care facilities and has direct supervisory responsibilities for Patient Access at those facility(s)
Full-Time Leadership Role - Front Office Responsibilities Front Office/Patient Access Leader
Influence and lead Patient Access Team based on Servant Leadership Principles
Maintain an appropriate Patient Access environment that is friendly and respectful
Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, and deductibles
Responsible for hiring, training and termination of Patient Access Staff in conjunction with Leadership
Ensures new hires and staff are appropriately trained to perform duties as assigned
Conduct performance evaluations for Patient Access Staff
Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities
Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements
Maintain monthly Patient Access Scheduling ensuring all shifts are covered
Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes
Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes
Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership
Job description
Why You'll Love This Job
The Front Office/Patient Access Leader has the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration, and pre-registration functions including insurance verification. Responsible for monitoring productivity, compliance, and staffing for multiple registration points. In this position, it is imperative to consistently maintain a pleasant, professional demeanor and make patients and employees feel welcome. The ability to multi-task is a must. This role will cover multiple freestanding ER/Urgent Care facilities and has direct supervisory responsibilities for Patient Access at those facility(s). Full-Time Leadership Role - Front Office Responsibilities Front Office/Patient Access Leader
Job Responsibilities
• Influence and lead Patient Access Team based on Servant Leadership Principles.
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, and deductibles.
• Responsible for hiring, training and termination of Patient Access Staff in conjunction with Leadership.
• Ensures new hires and staff are appropriately trained to perform duties as assigned.
• Conduct performance evaluations for Patient Access Staff.
• Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
• Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements
• Maintain monthly Patient Access Scheduling ensuring all shifts are covered.
• Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes.
• Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership. Required Skills Front Office/Patient Access Leader
Skills and Qualifications
• High School Diploma or GED required
• College degree preferred
• 5 years of experience in a related field required; with 1 year in a Supervisory capacity
• Effectively interact with customers to understand their needs and explain data
• Microsoft Office
• Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
• Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Familiar with health insurance and the insurance verification process.
• Epic system experience preferred.
• Must be computer literate (Word, Excel, Outlook)
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
• Be flexible with hours, as staffing of 24/7 units may require flexibility Required to show proof of being fully vaccinated against COVID-1+ prior to employment.
