Graduate Software Engineer

Job description
Graduate Software Engineer: Our client is an industry leading organisation with a global client base seeking an Graduate Software Engineer. The focus is on products and services within the environmental and sustainability sector.

We are seeking a skilled and motivated Graduate Software Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments.

This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance.

Principal Accountabilities for the Graduate Software Engineer
• Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues.
• Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
• Ability to prioritise requests and tickets and follow through to completion
• Develop and maintain in-depth knowledge of the company’s cloud service products
• Create clear, easy to follow knowledgebase articles for internal use and customers
• Provide appropriate feedback to business regarding service and issues
• Deliver customer service to customers, driving customer satisfaction and delivering to SLAs

Education/Experience
• Degree in Engineering or equivalent
• Customer-facing skillset managing internal & external stakeholders
• Experience of using SaaS solutions in cloud environments e.g., AWS/Azure or equivalent
• Software development skills e.g. C/C++, Java, Python
• Help desk ticketing systems i.e., Jira
• Technical capability with analytical and problem solving skills

Desirable skills and experience:
• Experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch
• Knowledge/experience using Linux or equivalent command line interfaces
• REST API configuration
• Database experience e.g., SQL
• Networking and server infrastructure knowledge
• Technical background in telemetry or equivalent i.e., Telco, IT Networks