Chief of Staff | People Operations

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 1,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 12,000 healthcare providers in all 50 states.

Opportunity

ChartRequest is looking to add to our organization with a qualified, self-driven professional who is looking to make a splash with a growing company. If you are looking for an opportunity with realistic, attainable goals, uncapped opportunity, and creative freedoms - this might be the opportunity for you.

The chosen candidate will join a team that is focused on helping achieve your career goals through a collaborative work environment that incentivizes you to reach your targets.

This specific role will be responsible for working cross functionally across all departments to streamline processes and procedures to ensure overall success within the organization. This team member will implement and ensure that initiatives are met within the organization and metrics for these are tracked according to company policy and procedures.

Primary Responsibilities
• Support the Senior Vice President of Operations in driving operational excellence and efficiency across the organization
• Manage the ongoing operations of the ChartRequestOS, our internal system for managing day to day, quarterly, and annual operational functions.
• Manage and lead existing scorecards and system dashboards to measure, monitor, and improve key workflows, processes, and KPIs (Google Sheets, Jira, Hubspot, Xero and other systems)
• Own the recurring people operations calendar and deliverables, including annual and quarterly performance reviews and compensation evaluations.
• Cross-functionally support and assist Sales, Marketing, Product/Development alongside the Executive Leadership Team (ELT)
• Provide support to create, review, manage, distribute, and measure all internal communications related to policy, process, workflow, and business changes to ensure that all key communications are properly and consistently cascaded across the organization with a plan for post-communication measurement and monitoring;

Required Qualifications & Experience
• 4-year Bachelor’s degree (Required)
• 2+ years of project management experience (PMP Certification Preferred)
• 4+ years of experience in operational roles (SaaS experience a Bonus)
• 1+ years of direct & cross-functional leadership and management experience
• Experience with EOS, LVL10 Meetings, and Rock Setting (Preferred)
• Detail-oriented and takes pride in their work
• Exceptional written and verbal skills
• Highly organized with strong cross functional collaboration skills
• Persistent and Precise

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, ****** orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The ChartRequest PATH.

Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem.

P - Polite, Respectful Problem Solver

A - Accountable

T - Trustworthy Team Player

H - Helpful

Job Type: Full-time

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Work Location: Remote