Guest Relations Host

Job description
At Park Plaza, authenticity is at the heart of everything we do. The friendly face of Park Plaza, you will do more than just welcome our guests.

Just a 5-minute walk from Waterloo Station, Park Plaza Waterloo has 4+4 guest rooms with 6 Meeting rooms for up to 150 delegates theatre style!

The key role for you as our Guest Relations Host will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Host You Will Receive
• Salary: £ 12.80 per hour plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Guest Relations Host who will:
• Create opportunities to go above and beyond for our guest and make their stay memorable
• Inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Take pride in ensuring our guests have a seamless experience through face to face, telephone and email communications
• Be the first point of contact for our long-stay guests, meet and greet, and regularly check in.
• Strive to provide the best service possible with every interaction with our guests from check-ins to simply answering the phone
• Enjoy collaborating with other departments
• Have full operational knowledge of all procedures, with a strong working knowledge of Opera
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Guest Relations Host or Receptionist in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.