WI RESIDENT REMOTE Help Desk 3

The State of Wisconsin DCF is looking for one (1) Help Desk III

Top Skills:

• Ability to troubleshoot and resolve issues quickly

• Attention to detail

• Able to work independently in a highly collaborative environment

• Fast and accurate typing

INTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.

• Phone and web based interviews will be acceptable.

• However, an in--person interview may be required.

• Interviews will be set up shortly after the posting close date.

• MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

IMPORTANT NOTES:

• Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.

• Candidate must follow ALL DCF work rules

• Candidate must be available to perform all work during the Central Standard Time (CST) business hours +:00 am – 3 pm (or CST hours as defined by the hiring manager)

• Candidate will be required to provide their own equipment for this position (See job description for required specifications.)

This position is currently remote. However, position status is subject to change. Candidate must be available to be onsite at the DCF office in Madison for the first full week (possibly 2 weeks) of training. After the first week (or 2 weeks) of onsite training, the candidate will have the option to be in-person, hybrid or fully remote.

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.

Duties will include a primary support function associated with service desk functionality and will

have key responsibilities associate with development of support and training materials to be

used to provide direct training to staff both one-on-one situations, and in group environments.

Direct support of customers over the phone will be a primary function of this role as well as

hands on support for DCF staff and partners being required of this contractor as they resolve

daily user issues covering a wide range of technology support tasks from printing, login and

remote access, to ******** application related support tools such as eWiSACWIS and CARES and

KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues

quickly and successfully on first contact whenever possible as issues related to implementation

of a single technology infrastructure for this agency.

Qualifications & years of experience:

Qualification

Experience

IT Service Management tools (Incidents & Service Request) 3 years

Active Directory Tools

Microsoft Windows 10/11

Microsoft Office Suite

Network Topology

Local Area Networks (LAN)

3 years

3 years

3 years

3 years

3 years

Remote

About the Company:
Sundial Software