Post Sales Relationship Manager

C
Confidential


Delivery boy/kitchen work
Confidential • New Delhi, Delhi • via OLX
+ hours ago
Full–time
No Degree Mentioned
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Job description
Pizza delivery
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Broomees India


Post Sales Relationship Manager
Broomees India • New Delhi, Delhi • via LinkedIn
16 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Company Overview

Established in 2020, Broomees India is revolutionizing the unorganized sector to bring to the customers, one curated platform for all their helper needs. We are a one-stop destination that helps customers hire trained, experienced and pandemic-ready helpers in various areas. Broomees India has 11-50 employees and is headquartered in New Delhi. The company belongs to the Professional Services industry. Visit us at Broomees India.

Job Overview

We are seeking a Post Sales Relationship Manager to join our team at Broomees India, located in New Delhi. This is a full-time, junior-level position suitable for candidates with 1 to 3 years of relevant work experience. The ideal candidate will manage post-sales customer relationships and ensure a high level of client satisfaction.

Qualifications And Skills
• Excellent communication skills (Mandatory skill)
• Experience in customer relationship management, focusing on post-sales support
• Strong problem-solving abilities to identify and resolve client issues promptly
• Proficiency in negotiation techniques to handle various client demands effectively
• Ability to develop and implement sales strategies to enhance post-sales processes
• Proven track record in client retention and maintaining long-term relationships
• Experience in cross-selling additional services or products to existing clients
• Capacity to work independently and take initiative to address client needs

Roles And Responsibilities
• Build and maintain strong relationships with clients after the sales process
• Address and resolve any post-sales issues or concerns raised by clients
• Identify opportunities for cross-selling additional services or products to existing clients
• Work closely with the sales team to ensure seamless transition from pre-sales to post-sales support
• Develop and implement strategies for improving client satisfaction and retention
• Conduct regular follow-ups and check-ins with clients to ensure continued satisfaction with services
• Provide clients with updates on new services or improvements to existing services
• Collaborate with other departments to ensure client needs are met and issues are resolved promptly