Back Office Assistant

Openings for Inbound Sales and Backend Office Associate at VTPL

We are seeking an enthusiastic and detail-oriented individual to join our team as an Inbound Sales and Backend Office Associate. In this role, you will be responsible for handling inbound sales inquiries, providing exceptional customer service, and supporting various administrative tasks in the backend office.

THIS IS A FULL TIME JOB IN OFFICE. CANDIDATES LOOKING FOR WORK FROM HOME

SHOULD NOT APPLY

Work Location: 22-23-24, Dharma Industrial Estate, Gat Number 74-75, Jyotiba Nagar, Talwade, Nigdi, Pune 411 062.

G-Map Location: https://goo.gl/maps/QfifAggZXMq77+4K+

Work Timings: + am to 6 pm between Friday to Wednesday and weekly off on Thursday

Job Description: We are seeking an enthusiastic and detail-oriented individual to join our team as an Inbound Sales and Backend Office Associate. In this role, you will be responsible for handling inbound sales inquiries, providing exceptional customer service, and supporting various administrative tasks in the backend office.

Responsibilities:

Manage incoming sales inquiries via phone, email, and online chat, providing product information and assistance to customers.
Process sales orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
Assist with order fulfilment and inventory management tasks in the backend office, including packaging, shipping, and maintaining product inventory.
Handle customer inquiries, concerns, and requests promptly and professionally, striving to exceed customer expectations.
Collaborate with the sales team to identify opportunities for upselling and cross-selling products to customers.
Support the backend office operations by performing administrative tasks such as data entry, filing, and maintaining records.
Work closely with other team members to ensure smooth communication and efficient workflow between the sales and backend office departments.
Requirements:

Previous experience in sales, customer service, or a related field is preferred.
Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
Proficiency in computer applications such as Microsoft Office and experience with CRM software is a plus.
Ability to work independently as well as part of a team in a fast-paced environment.
Positive attitude, willingness to learn, and a passion for providing exceptional customer service.
Benefits:

Competitive salary with opportunities for performance-based incentives.
Comprehensive training and ongoing support to help you succeed in your role.
Friendly and collaborative work environment with opportunities for growth and advancement.
Join Our Team: If you are passionate about chocolate and providing outstanding customer service, we want to hear from you! Join us at Chocobreeze and be part of a team that delights customers with delicious personalized chocolates. Apply now by submitting your resume and cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to welcoming you to the Chocobreeze family!

About the Company:

Vishwasya Technologiess Private Limited was incorporated on 17th May 2013 with a vision to Add value to peoples’ life. One of our portfolios include creating highly unique, appealing, designer luxury personalized and customized chocolates as per our customer’s requirements. We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Contact Person: Mrs. Priyanka A. Shah

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Supplemental Pay:

Commission pay
Experience:

total work: 2 years (Required)
Work Location: In person

Expected Start Date: 01/10/2026