Job Description
Qualifications
Thorough understanding of hotel computer system
Minimum 3 years supervisory experience and 5 years hotel experience
Ability to operate LMS, CMS, Stratton Warren, Control Tex, and Microsoft Office applications
Knowledge of hotel key system
Ability to communicate in English
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations
Responsibilities
Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping, and casino porters ensuring appropriate service to hotel guests
Manage hotel and related departments to ensure maximum occupancy, efficiency, and revenue
Hire, supervise, train, evaluate work performance, and administer discipline for team members
Maintain knowledge of industry practices, hotel markets, and statistical data
Possess knowledge of room rates, types, and availability
Responsible for property public area cleanliness and sanitation
Maintain and ensure proper par levels of supplies and equipment
Coordinate special events and promotions with other departments
Resolve customer complaints and disputes
Ensure compliance with established company policies and procedures
Develop operating budgets and meet established goals
Other duties as assigned by management
Job description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping, and casino porters ensuring appropriate service to hotel guests.
• Manage hotel and related departments to ensure maximum occupancy, efficiency, and revenue
• Hire, supervise, train, evaluate work performance, and administer discipline for team members
• Maintain knowledge of industry practices, hotel markets, and statistical data
• Possess knowledge of room rates, types, and availability
• Responsible for property public area cleanliness and sanitation
• Maintain and ensure proper par levels of supplies and equipment
• Coordinate special events and promotions with other departments
• Resolve customer complaints and disputes
• Ensure compliance with established company policies and procedures
• Develop operating budgets and meet established goals
• Other duties as assigned by management
Qualifications
• Thorough understanding of hotel computer system
• Minimum 3 years supervisory experience and 5 years hotel experience
• Bachelor's degree in hospitality or management preferred
• Gaming and hospitality experience preferred
• Ability to operate LMS, CMS, Stratton Warren, Control Tex, and Microsoft Office applications
• Knowledge of hotel key system
• Ability to communicate in English
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, ****** orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
