Customer Service Representivie | Work from home

Are you an excellent Customer Service Representative who is motivated with a positive ‘can do’ attitude and looking to assist in growing and developing a successful trades business? Do you want to be a key member of a team that prides itself on quality and customer service? If so, read on!



To be successful in the role, you will be able to demonstrate your ability in the following key criteria:

Bright and friendly personality with good people skills.
A strong organiser who has drive and is consistently reliable
Able to work individually demonstrating initiative, but also willing and capable to work as part of a team
Confident communicator and ability to effectively liaise with team members and clients
Excellent problem-solving skills with a common-sense approach
Proven experience and tendency to want to create and improve systems and processes
Competent in using standard Microsoft software such as Word and Excel
Experience in using a cloud-based Job Management System
Previous experience in a service or trade-based company


This position will report to the General Manager and is required to undertake the general administration of the business to ensure the operational, management and other key functions can operate effectively and efficiently and will be directly responsible for:

Be the ‘face of the business’ as the first point of contact: inbound and outbound telephone calls, emails and other correspondence.
Entering, maintaining and managing tasks in our job management system from start to finish
Maintaining the workflow to the highest of standards.
Appointment booking.
Delivering exceptional customer service to our clients.
Managing customer relationships.
Being a key member in the growth and development of a growing player in the industry


WHO WE ARE
We help families and business save money by pioneering renewable energy & reducing downtime, without the trust or reliability issues associated with the industry. At Stag Electrical we know response time is paramount and we are waiting for the call to keep your business running when it matters the most.

We are the leading authority on renewable energy and believe that educating our customers to make the smartest decision for them sets us apart from our competitors.



We are determined to find the right person and hence are open to discussion regarding flexible working hours to cater for existing commitments with the right candidate.



If this opportunity is for you and you would like to work as part of a friendly team, please send your resume to sam.friend@stagelectrical.com.au with a covering letter outlining clearly why you feel you are the most suitable candidate for this role, by specifically addressing the key criteria above.

Previous applicants need not apply.

Employer questions
Your application will include the following questions:
How many years' experience do you have as a Customer Service Role?
Do you have experience in a role which requires relationship management experience?
Which of the following statements best describes your right to work in Australia?
Which of the following Microsoft Office products are you experienced with?
Have you worked in a call centre before?