Job Description
Qualifications
Proven experience in customer service or inside sales, ideally in the transportation or logistics sector
Strong understanding of ocean transportation and containerized services
Excellent verbal and written communication skills
Ability to develop and maintain strong client relationships
Problem-solving skills with the ability to manage challenging situations
Proficiency with CRM systems and sales tools
Highly organized and detail-oriented, with the ability to multitask effectively
Customer service in the transportation Industry: 3 years (Required)
Benefits
Pay: $47,000.00 - $50,000.00 per year
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Responsibilities
The Customer Service and Inside Sales Representative plays a key role in managing client relationships, addressing inquiries, generating quotes, and converting leads into sales
This role requires strong communication skills, a deep understanding of the ocean transportation industry, and a commitment to exceptional customer service
Respond promptly and professionally to customer inquiries via phone, email, and online chat
Provide accurate information regarding shipping schedules, container availability, and pricing
Resolve customer complaints effectively, ensuring high levels of satisfaction
Offer guidance and general service information to clients who reach out via email or phone
Prepare and issue competitive and accurate quotes to potential customers
Follow up on sales leads and work to convert opportunities into successful transactions
Assist customers with bookings, ensuring all required documentation is collected and processed
Build and maintain long-term relationships with both new and existing clients
Keep detailed records of customer interactions, quotes, and sales activities in the CRM system
Oversee customer accounts to ensure timely payments and contract renewals
Provide regular updates on shipments, addressing any issues that may arise
Collaboration and Communication:
Coordinate closely with the sales, operations, and logistics teams to ensure smooth service delivery
Communicate client needs and resolve issues through effective internal collaboration
Participate in team meetings to share customer feedback and discuss sales strategies
Conduct market research to identify new sales opportunities and track industry trends
Generate reports on customer service metrics, sales performance, and market insights to guide decision-making
This role offers a dynamic opportunity to support business growth while delivering top-tier customer service in the ocean transportation industry
8 hour shift
Job description
Customer Service and Inside Sales Representative
The Customer Service and Inside Sales Representative plays a key role in managing client relationships, addressing inquiries, generating quotes, and converting leads into sales. This role requires strong communication skills, a deep understanding of the ocean transportation industry, and a commitment to exceptional customer service.
Responsibilities
Customer Service:
• Respond promptly and professionally to customer inquiries via phone, email, and online chat.
• Provide accurate information regarding shipping schedules, container availability, and pricing.
• Resolve customer complaints effectively, ensuring high levels of satisfaction.
• Offer guidance and general service information to clients who reach out via email or phone.
Inside Sales:
• Prepare and issue competitive and accurate quotes to potential customers.
• Follow up on sales leads and work to convert opportunities into successful transactions.
• Assist customers with bookings, ensuring all required documentation is collected and processed.
• Build and maintain long-term relationships with both new and existing clients.
Account Management:
• Keep detailed records of customer interactions, quotes, and sales activities in the CRM system.
• Oversee customer accounts to ensure timely payments and contract renewals.
• Provide regular updates on shipments, addressing any issues that may arise.
Collaboration and Communication:
• Coordinate closely with the sales, operations, and logistics teams to ensure smooth service delivery.
• Communicate client needs and resolve issues through effective internal collaboration.
• Participate in team meetings to share customer feedback and discuss sales strategies.
Market Research and Reporting:
• Conduct market research to identify new sales opportunities and track industry trends.
• Generate reports on customer service metrics, sales performance, and market insights to guide decision-making.
Skills and Qualifications:
• Proven experience in customer service or inside sales, ideally in the transportation or logistics sector.
• Strong understanding of ocean transportation and containerized services.
• Excellent verbal and written communication skills.
• Ability to develop and maintain strong client relationships.
• Problem-solving skills with the ability to manage challenging situations.
• Proficiency with CRM systems and sales tools.
• Highly organized and detail-oriented, with the ability to multitask effectively.
This role offers a dynamic opportunity to support business growth while delivering top-tier customer service in the ocean transportation industry.
Job Type: Full-time
Pay: $47,000.00 - $50,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Shift:
• 8 hour shift
• Day shift
Experience:
• Customer service in the transportation Industry: 3 years (Required)
Work Location: In person
