Shared Services Support Officer

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.


Shared Services Support Officer 2 Roles
Pay rate: $34.58 per hour + super
Start Date: ASAP
End Date: 3 months from start date
Location: Dubbo
About your new role


A government agency in NSW is seeking skilled individuals with strong background in call centre and administrative background. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing and demanding.
Key accountabilities

Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast-paced shared services environment.
Communicate with customers in a courteous and empathetic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues
Work cooperatively within a team, helping to achieve team objectives by contributing to a team environment of knowledge and information sharing
Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly
to requirements.

What you will need

Admin experience essential and call centre background preferred
Ability to work one of out 2 shifts: +am to 5pm or 8am to 4pm
Ability to navigate through different web based systems, take incoming calls, invoice look up, investigate issues, enquiries related to payment of invoice, purchase order numbers, workflow
Previous gov experience is preferred but not required
This is a great opportunity

Working for the NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation's best and brightest.

Work as part of a diverse workforce
Make time for what counts
Be a part of something bigger
Next steps
If you are ready to apply for this opportunity, please select "Apply Now".

Have a question before applying? Please contact @randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn't for you but you would like to be considered for other government roles, please email @randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.