Family Service Counselor

Qualifications
High school equivalency and 1-2 years of college or an equivalent of education and experience
Licenses
Current state/province issued driver's license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Must be able to pass the Company's internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Responsibilities
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family's unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
Job description
Company Description

Hardage-Giddens funeral homes have a long and storied history in the Jacksonville community. We're going on a century of providing funeral, burial, cremation and cemetery services through what has grown to be a group of 11 funeral homes and 5 cemeteries in Florida's Duval and Clay counties.

We are a member of the Dignity Memorial network of funeral, cremation and cemetery service providers. As a Dignity Memorial provider, we pride ourselves on not only offering the warm, friendly service you'd expect from a locally operated funeral home, but also the value our clients deserve

Job Description
• Commission based position

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day

Obtains referrals from families served by the location

Networks and builds community and civic relationships

Explains and presents presentations to families served and referred families

Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner

Connects with families through listening, honest communication and genuine concern

Develops an understanding of each family's unique needs and offers solutions that provide value to them

Stays in touch with families to ensure satisfaction

Prepares for all appointments and performs all procedures with professionalism and attention to detail

Follows through on all customer problems and requests

Builds trust-based relationships to earn the right to ask for referrals

Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

Shares family concerns with rest of the SCI team

Qualifications

MINIMUM REQUIREMENTS

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience

1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver's license with an acceptable driving record

Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the Company's internal presentation certification within thirty days of hire

Ability to work a number of evenings and or weekends every month

Ability to drive frequently

Ability to obtain and maintain an insurance license if required by state/province

Flexible hours but, at times must have the ability to work up to 12 hours in a day

Ability to treat others with empathy and respect

Knowledge of computers and some software

Customer service skills

Job Type: Full-time

Additional Information

All your information will be kept confidential according to EEO guidelines