Receptionist

Job description
Job Description

Job Summary:

As our receptionist, you will provide an efficient, effective and professional service fielding incoming calls and organising staff and customer bookings. This position will play an important role in supporting the ongoing success of the business by creating a professional and welcoming environment for visitors to the Head Office.

As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.

Some of the Key Benefits of joining us:

Attractive salary + Annual Bonus.

Private Healthcare from Day 1

Enhanced Holiday Entitlements

Access to Tech & Cycle to work schemes

Company Branded Clothing

Holiday Purchase Scheme

Staff Pension Scheme

Length of Service gifts

About The Role
• Maintain a good knowledge of all Tobermore services and department responsibilities, to deal with daily customer queries by phone, post, online and face-to-face.
• Meeting, greeting and registering of all clients and visitors at reception and directing them as appropriate.
• Maintaining the highest standards of presentation in the reception area at all times.
• Supporting the arrangements for meetings, company events and other functions, including the preparation of paperwork, and other materials as required.
• Processing of all in-coming and out-going mail in accordance with office procedures.
• Looking after relevant company email inboxes and ensuring information is forwarded to the correct department.
• Recording of Customer Comments via our CRM system.
• Liaising with suppliers regarding the catering and refreshment requirements for meetings and other functions.
• Provide travel support to all relevant staff, ensuring accuracy as a top priority.
• Provide support and assistance to the Consumer & Admin Team Manager and all relevant staff, in facilitating customer visits to HQ.
• Deal with staff and customers in a courteous, professional and efficient manner at all times.
• Ensure all event tickets are allocated to staff accordingly, as per the ticket procedure.
• Act in a confidential and trustworthy manner at all times.
• Carry out any other tasks as required and deemed within your competence by your manager.