Inbound Calling Executive | Remote

Job Title: Inbound Calling Executive - Remote
Location: Las Vegas, NV
Term: Contract
• Answer inbound calls from our internal clients at the branches.
• Educate clients on account services and capabilities
• Have basiccomputer troubleshooting skills for tier 1 support and document and ticket calls.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• Have strong organizational skills, attention to detail, and excellent follow-up skills
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Work schedule: Monday - Friday. Two shift times are available. +am- 6pm and 10am to 7pm Eastern (preferred shift). 100% remote

You'll be working in the Service Group Client Services. We provide support to the Firm's Financial Advisors and assistants and external clients. As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches and external clients.

Your expertise
• Call center experience is desired
• Detail oriented (nothing gets past you)
• Proficient in Microsoft Office Suite
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• Basic understanding of computer networking
• Monitor, speaker, mice and keyboard troubleshooting, ETC.
• Know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skill
Please send resumes to neeraj@reqroute.com