Executive Housekeeper

Qualifications
A high school diploma is usually required
A degree in hospitality management or a related field is an advantage
Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role
Strong communication and interpersonal skills to interact with staff and guests effectively
Excellent organizational and time-management skills
Strong attention to detail and a commitment to maintaining high-quality standards
Leadership skills to manage and motivate a diverse team
Ability to address and resolve issues promptly
Familiarity with industry cleaning standards and best practices
Proficiency in using basic computer applications such as Microsoft Office
Ability to work flexible hours and adapt to changing priorities
Benefits
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Benefits vary by location
Part-Time Benefits Also Available!
Responsibilities
The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel
The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities
Staff Management:
Recruit, train, and supervise housekeeping staff
Create department schedules and assign duties to housekeeping personnel daily
Conduct performance evaluations and provide feedback to staff
Provide ongoing training to housekeeping staff
Implement and update training programs to improve efficiency and performance
Cleaning Standards:
Establish and enforce cleaning standards and procedures
Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities
Ensure compliance with health and safety regulations
Implement quality control programs to maintain high standards of cleanliness
Conduct regular audits to ensure adherence to established standards
Inventory Management:
Maintain inventory of cleaning supplies and equipment
Coordinate with the purchasing department for the procurement of cleaning materials
Control costs and expenses within the allocated budget
Guest Satisfaction:
Address guest complaints and concerns related to housekeeping
Implement measures to enhance guest satisfaction and experience
Communication:
Liaise with other departments to coordinate housekeeping activities
Communicate with front desk staff to ensure accurate room status information
Report maintenance issues and coordinate with the maintenance department for timely resolution
Job description
Job Overview

The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing
• Staff Management:
• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance
• Cleaning Standards:
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Inventory Management:
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Guest Satisfaction:
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Communication:
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring
• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full Time employees may include:
• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
• Benefits vary by location

Part-Time Benefits Also Available!

EEO/VET/DISABLED