Team Leader | Technical Support

Key Responsibilities:

Manage production technical support for incident tickets logged by user and other customer support units.

Liaise with business and other stakeholders for periodic reviews of issues and addressing business challenges via fixes in system.

Perform jobs like incident analysis / review, impact analysis of critical issues, detailed technical analysis of complex issues

Periodic review of systems and interfaces and document all these in KDB (knowledge database)

Performing analysis of tickets and repeated incidents raised and work on reducing repeated tickets and incidents

Key Competencies / skill set:

Team management experience in production support is must.

Work Experience on Retail net banking is must and Work experience on CBS or digital applications like OBDX ( oracle digital banking experience) support will be added advantage.

Should have tech knowledge and hands on experience.

Functional knowledge of retail channel transaction processing is must

Desired Candidate Profile

Experience of 10-14 years in retail/direct banking domain which should also include experience in business interaction and business stake holder management. with minimum 6 years in production support in BFSI environment

Qualifications

Any of these graduates will do , BE. B.Tech , MCA, BCA

Experience: 10-14 years’ experience