Customer Services Agent

Job description
Overview
No1PHD is a fast-paced and expanding business, with a first-class reputation for customer service and excellent plumbing, heating and drainage services.

We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service. This role offers the opportunity to work in a dynamic and diverse environment where customer satisfaction is paramount.

Responsibilities
Answering inbound calls and converting customer enquiries into booked appointments for our plumber, heating and drainage engineers. Report writing.

Making outbound calls to customers who have enquired via digital channels, to convert into booked appointments.

Maintaining customer contact to manage expectations and and ensure customer satisfaction.

Job Type: Full-time

Salary: £12.00 per hour

Benefits:
• Company pension

Schedule:
• 8 hour shifts (8am - 6pm coverage)
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:
• Bonus scheme

Education:
• GCSE or equivalent (preferred)

Experience:
• Call Centre: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 35 per week

Additional pay:
• Bonus scheme

Benefits:
• Company pension

Schedule:
• Day shift
• Monday to Friday
• Weekend availability

Education:
• GCSE or equivalent (required)

Experience:
• customer service: 1 year (preferred)

Licence/Certification:
• Driving Licence (preferred)

Work Location: In person