Bussiness Analyst

Job description
Company Overview

Revolution Software Services Pvt. Ltd. is a renowned web-based company headquartered in the beautiful city of Jaipur, Rajasthan. Established in 200+, after a decade of prior experience, Revolution Soft offers high-quality and reliable software solutions and services in areas such as IT consulting, offshore web development, mobile application development, and business applications including e-commerce and e-learning. With a team of dedicated professionals, the company provides expertise in numerous IT domains and has developed over 75 apps, earning a reputation as a leader in mobile app development.

Job Overview

The Customer Relationship Management (CRM) role at Revolution Software Services Pvt. Ltd. is a full-time position based in Jaipur. This position is ideal for freshers with 0 to 1 year of work experience. The CRM role involves managing customer relationships, addressing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving.

Qualifications and Skills

Qualification = BCA , MCA , B.TECH + MBA
• Problem-Solving (Mandatory skill): Ability to identify and resolve customer issues efficiently.
• Sales Skills (Mandatory skill): Understanding sales processes to facilitate customer interactions and boost sales.
• Customer Service (Mandatory skill): Excellent customer service skills to ensure customer satisfaction and loyalty.
• Communication Skills: Strong verbal and written communication skills to interact effectively with customers.
• Interpersonal Skills: Ability to build and maintain positive relationships with customers and team members.
• Analytical Skills: Aptitude for analyzing customer data to improve service and satisfaction.
• Attention to Detail: Keen attention to detail to ensure accuracy in customer interactions and data handling.
• Adaptability: Flexibility to adjust to changing customer needs and company processes.

Roles and Responsibilities
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.