Claims Advisor | CTP

Permanent full-time role based in Adelaide
Flexible Working: Work from home 3 days per week!
Work with likeminded individuals that share your passion for customer service!

Are you a passionate claims superstar with a knack for exceptional customer service? AAMI is currently looking for dedicated individuals to join their team in Adelaide, where you'll deliver exceptional customer service while driving positive commercial outcomes.

At AAMI (Suncorp Group), we’re dedicated to making a meaningful difference in the lives of individuals and the communities we serve. Our Claims teams play a crucial role in this mission, providing support and understanding to customers during some of their most challenging moments.

As a CTP Claims Advisor, you’ll help find solutions that set our customers on the path to a healthier, happier life.

What You’ll Do

Deliver outstanding customer service to enhance client satisfaction.
Manage a diverse portfolio of claims, striving for timely resolutions that yield optimal outcomes.
Oversee the management and negotiation of pre-proceedings and litigated claims, ensuring effective communication with claimants and solicitors via phone, correspondence, and attendance at settlement conferences or hearings.
Implement comprehensive strategies for individual claims to minimise both duration and costs.
Continuously evaluate the quantum and estimates of claims based on available evidence and procedural requirements.
Operate within the designated Delegation of Authority framework.
Collaborate effectively with Injury Management and Technical Advisors to ensure comprehensive support.
Engage with relevant internal departments (e.g., Fraud and Investigations, Sharing & Recoveries, Resolution Services) to develop and execute action plans for file direction.

What You’ll Bring

Prior experience in CTP or workers' compensation is highly valued.
A genuine ability to demonstrate compassion and empathy for customers is essential.
Experience in claims management is a significant advantage, along with any background in Allied Health or legal fields.
Excellent verbal communication skills are a must—this includes listening actively, building rapport, and clearly conveying complex information while negotiating with claimants, third-party providers, external organizations, and internal teams.
Strong administrative and writing skills are important for effectively managing all aspects of each claim within the guidelines of SA State legislation.
A strong commitment to integrity and a passion for exceeding customer expectations are key to our success.

What We Can Offer You

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Work from our Adelaide office as well as from the comfort of your own home with our hybrid working arrangements
Exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.
A range of flexible working and leave options, including industry leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leave
Invest in your brighter future with ongoing study support and career development programs.
Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Find our full list of benefits here - Employee benefits | Suncorp Group

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.