Senior Investigations Officer

The Senior Investigations Officer is responsible for undertaking high quality complex investigations of health service complaints against health services and health practitioners in Queensland.

The role will also assist the Principal Investigations Officer coach and mentor staff.

Please note this advertisement is a continuous applicant pool meaning there may not be an immediate vacancy to be filled. We will keep your details on file for consideration when opportunities arise and will make contact if you are shortlisted.

Investigate high risk, complex and sensitive practitioner conduct and/or performance complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within 12 months.
Use best practice investigation planning methodologies to ensure all available evidence is identified and sourced in an appropriate manner and appropriately documented in accordance with organisational policy.
Prepare and submit high quality briefs-of-evidence and investigations reports with recommendations regarding the prosecution of health service providers.
Work collaboratively with representatives within the organisation to establish strategic stakeholder management with key officers within the wider healthcare setting.
Work collaboratively with staff within the organisation to achieve timely identification and particularisation of risk and brief the Health Ombudsman in respect to potential high-risk matters.
Assist the Principal Investigations Officer in the implementation of systems and processes, mentor and coach staff to ensure effective case management and development of staff skills.


The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2026.
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2026.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2026.
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Occupational group Health - Allied Health/Clinical Support