Customer Support Representative | Playrix | Remote |Worldwide

Job description
Playrix is one of the most successful mobile game development companies in the world. In terms of revenue, we rank among the top 3 in the world and are first among all mobile applications in EMEA. Our games have been installed 2.3 billion times (that’s a third of the world’s population!) and over 30 million people play them every day.

We are currently seeking a dynamic Customer Support Representative with knowledge of German, English and Russian language. By joining us, you’ll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.

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Tasks
• Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
• Engaging with a global player base, offering technical advice and assistance
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services

Requirements
• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred

Our Perks

Healthcare
We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-1+.

Work-life balance
We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.

Professional development and education
We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.

Entertainment and merch
Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.

Fitness
We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.

Community involvement
We launch charity projects and support the initiatives of employees through our grant competition.

Work Format

Remote or from one of the company’s offices in Armenia, Georgia, Kazakhstan, Montenegro.

Tagged as: 1-3 Years, 3-5 Years, 5+ Years