Call Centre | Outbound

We are seeking a dedicated and proactive Outbound Customer Service Representative to join our client on a temporary basis. This role involves supporting various lead generation tasks and contributing to important community initiatives.


Key Responsibilities:

Lead Generation Support: Assist in generating leads for insulation retrofit programs and related initiatives.
Campaign Engagement: Contribute to campaigns aimed at improving home environments through government-funded programs.
Homeowner Qualification: Assess and qualify homeowners based on set criteria for government-supported insulation retrofits.
Inquiry Processing: Manage a high volume of inquiries from digital channels with efficiency and professionalism.
Customer Interaction: Engage with potential leads using excellent communication skills and a positive attitude.
Additional Information:

Work From Home: This position is remote, requiring reliable phone reception and a stable internet connection. Laptop to be provided. However it is preferrable you are based in the Waikato as occassional office/site visits are regarded.
Working Hours: Sunday to Thursday, approximately 1:00 PM - 7:00 PM. Hours are open to negotiation.
Requirements:

Excellent communication skills and a professional, friendly demeanor.
Ability to manage high volumes of inquiries and engage effectively with potential leads.
Reliable phone and internet access.
Previous experience in customer service or a related field is advantageous but not mandatory.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please apply with current CV.

"As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."