Maintenance Support Officer

The Role

Fantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties. Your duties will include:

Arranging responsive maintenance for Government Housing Properties
Answering or making customer calls to address their maintenance needs.
Engaging with callers to confirm or clarify information and calming angry customers, as needed.
Appropriately using software, databases, scripts, and tools
Understanding and striving to meet or exceed call centre metrics.
Providing consistent customer service

You

The successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following:

Proven experience in a call centre environment
Problem-solving and de-escalation skills
Exceptional customer service, active listening and verbal and written communication skills
Strong time management and decision-making ability
Able to collaborate and work in a team.
Microsoft Office Skills in Excel, Word and Teams
Insurance or property maintenance experience is highly regarded.

Apply


To be considered for this position, please apply below with your cv and cover letter in Microsoft word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au or call me on 0438 718 486.


Please note, only shortlisted candidates relevant experience will be contacted