Customer call operator

Exciting Opportunity: Customer Service Call Operator (Casual Position)



Join IVFAustralia - Where Compassion Meets Innovation



Do you have a passion for providing exceptional customer service? Are you ready to make a difference in a healthcare setting that changes lives?



IVFAustralia is looking for dedicated individuals like you to join our team of Customer Service Call Operators!



What’s in it for you?

- Competitive hourly rate

- The opportunity to work within a compassionate, personalised healthcare environment

- Career growth - with ongoing training and professional development



About IVFAustralia:

As a leading provider of fertility services, IVFAustralia is committed to offering the highest standards of care and treatment. We’re here to support families on their fertility journey, and our call operators are often the first step in providing that life-changing support.



Your Role:

As a Customer Service Call Operator, you will be the first point of contact for our patients, ensuring every interaction is handled with professionalism and care. This casual role offers flexible shifts between 7:00 am and 5:00 pm, Monday to Friday, based at our Greenwich Clinic on the lower North Shore.



Key Responsibilities:

- Answer a high volume of calls with warmth and professionalism

- Accurately and swiftly direct calls to the appropriate departments

- Manage administrative tasks efficiently



What We’re Looking For:

- Exceptional customer service skills with a friendly, courteous, and compassionate approach

- Strong verbal communication and telephone skills

- Proficiency with computers and the ability to manage tasks accurately

- Commitment to privacy and confidentiality

- A caring, empathetic attitude toward a diverse range of patients

- Team-oriented with the ability to collaborate within our multidisciplinary team



Why Join IVFAustralia?

We believe in supporting our employees as much as we do our patients. With extensive training, uniforms provided, and continuous opportunities for professional growth, you’ll thrive in an environment that values both teamwork and personal development.



Ready to Apply?

If you’re eager to use your skills to make a real impact, we’d love to hear from you. Please forward your application to Tori Ruello at tori.ruello@ivf.com.au by 25 October 2026.