Customer Service Advisor

$35 per hour + Super
Work for a national leader in commercial equipment solutions
Manage a busy switchboard with a high level of autonomy
ABOUT THE COMPANY
We are recruiting for a well-established and dynamic company with a national footprint, specialising in providing equipment and services for commercial sectors. Known for innovation and reliability, the company employs a sizable workforce and is recognised for its focus on customer service and technical expertise.

ABOUT THE ROLE
You will manage a busy switchboard, handling and transferring calls. Calmly handle high-pressure situations and ensure smooth call routing, escalating issues to various departments as needed. This is a 2-week temporary role, with potential for extension or permanent placement depending on business needs. Due to the location of the role the selected candidate will need to have their own mode of transport.

DUTIES
Manage high-volume incoming and outgoing calls
Transfer and escalate calls to relevant departments
Log call details and ensure accurate message delivery
Provide first-line customer support over the phone
Address basic queries and direct clients to appropriate teams
Monitor unresolved calls and follow up where needed
Ensure calls are handled efficiently while maintaining customer service standards
Handle urgent escalations swiftly to reduce wait times
SKILLS & EXPERIENCE
Strong communication skills with a clear, professional phone manner
Proficient with switchboard systems; experience with call management software
Excellent customer service skills; ability to manage and resolve queries effectively
Ability to stay calm under pressure and handle high call volumes
Confident problem-solving and issue escalation skills
Strong attention to detail, ensuring accurate call logging and follow-up
Team player with the ability to collaborate across departments
Experience in fast-paced environments; prior customer service or reception experience a plus


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