Client Support Team Member

Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.

The Role

Our Client Support Team are responsible for answering all incoming calls and assisting with all call enquiries. By supporting clients, prioritising referrals and managing a centralised inbox, our Client Support Team Members play a pivotal role in connecting our clinics with our clients. Key responsibilities include:

Providing consistent service following Kieser standards.
Resolving or escalating client issues promptly
Ensuringconsistent phone experience for all clients
Prioritising client service based on Mystery Shopping Results
Focusing on ongoing Client Service Clinic campaign(s).
Making outbound calls when needed
Maintaining professional email correspondence with practitioners and clinics regarding bookings and appointments
If you are dedicated to delivering superior customer service, have strong verbal and written communication skills, and a passion for health and/or strength training, we want to hear from you!

This role is full-time, Monday to Friday.

Qualifications & Certifications

Required:

Valid working rights in Australia
Year 12 or equivalent
Experience using software/systes
Desirable:

1+ years reception/client service/call centre/customer service experience
Experience in medical, allied health or strength & conditioning industry
Benefits

Complimentary access to our strength and conditioning facility + concessional fees for family members
Comprehensive induction and ongoing professional development
Career pathways within Kieser
Wellbeing Program
1 day of Recharge Leave and a half day of Birthday Leave
An unbeatable team culture, fun working environment and social events
Leadership Program for aspiring leaders
12 weeks paid parental leave for primary carers
Diversity & Inclusion

We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.

Only shortlisted candidates will be contacted.