Customer Experience Officer

Fixed term, 3 years Full-time – 35 hours per week
Salary: $67,867 - $78,047 p.a. plus Superannuation, and weekend loading
Family friendly policies and other great employee benefits
About Us
Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW. Taking in some of Sydney's most beautiful beaches including the world famous Bondi Beach, and encompassing part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an amazing place to broaden your career.

Benefits of Working at Waverley

Professional development opportunities
Staff social club, weekly yoga and other fun staff activities
Yearly flu shots, skin checks and annual health and wellbeing fair
Discounted gym membership through Fitness Passport
Flexible working conditions, family friendly policies and other great employee benefits
The Customer Experience Officer is responsible for the daily delivery of high-quality frontline customer services to the Waverley Community, including call centre, front counter, planning and parking administration services. In this position you will work across the two centres, in Bondi Junction and the Bondi Pavilion, to ensure all enquiries by phone, online or face-to-face are managed promptly and dealt with efficiently. The role involves working to a fixed fortnightly roster, including one weekend at the Bondi Pavilion per fortnight.

You will be required to demonstrate your excellent interpersonal skills, while meeting deadlines and prioritising workloads. You will have strong computer and administration skills with the ability to learn quickly on the job, have strong commitment to delivering quality customer service and have a positive, professional and co-operative approach to working in a team. An interest in planning processes and strong attention to detail would be advantageous.

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Siobhan McLeod on +083 8515.

Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to our People and Culture team at recruitment@waverley.nsw.gov.au



CLOSING DATE 28th OCTOBER 2026