Postal Services Officer | Customer Service Officer

Located on the Sunshine Coast, we’re looking for individuals who are problem-solvers and team players with a passion for making customers' days brighter. At our Post Office, we don’t just provide excellent customer service; we actively engage with people from all walks of life. If you thrive on building relationships and love interacting with the community, this role could be the perfect fit.

Qualifications & Experience

Previous experience in Retail, Post Office, Bank, or Online business is an advantage, but not essential
Experience driving a van is a bonus; you may need to collect mail from business clients (not mandatory)
Physically fit and able to lift up to 16kg
Tasks & Responsibilities

Performing customer sales and service transactions
Accurately managing cash handling, including cash, cheques, and EFTPOS transactions
Promoting products through up-selling, cross-selling, and merchandising
Accepting mail lodgements and ensuring accurate charges are applied
Building strong relationships with business customers by understanding their needs
Assisting with stocktaking, record maintenance, and other administrative duties
Conducting identity service transactions, including Australian Passport interviews
Adhering to Australia Post’s Occupational Health and Safety standards
Hours

Minimum 20 hours per week, between 6:30am - 5:30pm
Junior rates apply
Benefits

Ongoing training and development opportunities
Potential for career growth
Incentive programs and benefits from working in a fast-growing industry
This is a great opportunity to grow in a respected and customer-focused environment!

Job Type: Casual

Pay: $33.06 – $33.31 per hour

Expected hours: No less than 20 per week

Benefits:

Employee discount
Schedule:

Day shift
Monday to Friday
Shift work
Weekend availability
Supplementary Pay:

Annual bonus
Bonus
Experience:

Inbound call centre: 1 year (Preferred)
Outbound call centre: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person

Expected Start Date: 15/11/2026