Customer Support Specialist Everest | all about people|Hamilton| North Island

Customer Support Specialist
Everest - all about people–Hamilton, North Island
Part time
About 12 hours ago, from seek.co.nz
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Onsite for training and then remote working.
Friday 3.00pm until +.00pm, Saturday and Sunday from 2.00pm until +.00pm
Join a dynamic, and forward-thinking team on a path of growth.

About the business

Everest People are thrilled to partner with COMS Systems Limited to support them in their search for a Part-time Customer Support Specialist. COMS Systems automate manual processes for the Gaming industry and beyond, providing cutting-edge, end-to-end solutions for ease and efficiency. Their products are simple to use, customisable and flexible and forever evolving across Facial Recognition, Core Gaming Solutions, Cash Management, Room Sweeping Apps AND MORE.

The team consists of a talented crew of in-house Designers and Engineers and led by Directors who have an average of 20+ years’ experience in the industry! Known for their friendly phone manner and ability to never leave anything unresolved - you could be their next crucial team member. Check out COMS ‘Meet the Team’ page to get to know the faces of this reputable business: https://www.coms.net.nz/meet-the-team/

About the role

As Customer Support Specialist for COMS Systems, you will ensure a high level of customer satisfaction by providing quality assistance and positive support to COMS users. You will focus on operations, troubleshooting issues and guiding users to effectively utilise the COMS products. Customer Support will liaise between higher support teams and technical teams to ensure the best response, and resolution of challenges users may face. Other responsibilities include:

Managing initial and ongoing end-user training for customers.
Recording customer feedback to identify areas of improvement.
Build and maintain healthy relationships with customers.
Perform daily, weekly, and monthly checks on data variances.

About you

Our ideal candidate will bring:

Strong customer service ethos and the ability to communicate with a variety of end-users.
Attention to detail, can identify bugs or inconsistencies.
Problem solving attitude, solutions focussed approach.
A background in Hospitality or the Gaming industry would benefit you in this role.
An empathetic and positive manner with all customer and team interactions.

If you have worked in a Pub with Class 4 Gaming, then this could be right up your alley!

This role is part-time, in the evenings from Friday 3.00pm until +.00pm, Saturday and Sunday from 2.00pm until +.00pm

Due to the nature of the industry, you may be asked to work more hours during the busy periods.

When you first start the role, you will be onsite 20 hours during a month period for training purposes. Once you are trained, this role will be remote and you will work from home.

Benefits:

Work mobile phone.
Internet allowance.
Bonus based on performance.
Birthday and Christmas bonus.
Medical insurance.

Sound like you? Apply now!

For confidential enquiries, please call Rachel Knox at Everest People on 027 238 0031.