Technical Support Technician

Job description
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

We’re looking for a Technical Support Technician to join our energetic, fast-paced team based in Salford Quays, Manchester to provide exceptional customer service and technical support, escalating more complex issues to the appropriate teams.

You’ll be responsible for maintaining accurate records of customer interactions, ensuring customer satisfaction, and delivering an exceptional customer experience and resolution working to our SLA’s. We’ll need you to manage multiple tasks and be great at spinning lots of plate’s at once and be capable of prioritizing your workload in this fast-paced team.

If your approachable, self-motivated, have bags of energy, you’ll be a dab hand at providing Technical Support. You'll ideally live within close commuting distance to our office in Salford Quays, Manchester as you'll be working in the office providing support 5 days a week.

Core skills we’re looking for to succeed in the role:
• Technical Skills: You’ll need experience of supporting Active Directory, Windows 365, Azure, and SharePoint.
• Customer Service: You’ll thrive on delivering an excellent support service, will possess excellent interpersonal skills: will be approachable, friendly, and able to manage internal stakeholders’ needs.
• Teamwork and Independence: You’ll be able to work independently and as part of a team in a fast-paced environment.
• Task Management: You’ll need to be able to manage multiple tasks and prioritize your workload effectively.
• Flexibility: You’ll need to be able to cover working shifts 07:30 – 18:00 Monday – Friday and be willing to work out of hours on an on-call basis when needed. This role requires you to be in the office five days a week, so you’ll need to live within a reasonable commuting distance.

We run on people power, Come, and join us.