Service Advisor

Job description
Are you passionate about creating great experiences for customers? Our clients are committed to providing customers with a premium level of service. As a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers.

You will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

About you
A strong customer service background is needed and preferably background working in the motor trade as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.