Customer Support Specialist |US Calling Process

Cognus technology


Hiring for BPO
Cognus technology • Udaipur, Rajasthan • via Glassdoor
5 days ago
Full–time
No Degree Mentioned
Apply directly on Glassdoor
Job description
Key Responsibilities:
• Develop and maintain strong relationships with assigned clients.
• Understand client needs and objectives to provide tailored solutions.
• Conduct regular check-ins and reviews with clients to ensure satisfaction and address any concerns.
• Collaborate with sales, marketing, and product teams to ensure alignment in service delivery.
• Identify opportunities for upselling or cross-selling additional products and services.
• Monitor industry trends and competitor activities to provide insights and recommendations.
• Prepare and present reports on client performance, satisfaction, and growth opportunities.
• Manage client onboarding processes and ensure a smooth transition.
• Act as a point of contact for client inquiries and resolve any issues promptly.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:
• Day shift

Experience:
• total work: 1 year (Preferred)

Work Location: In person
Report this listing
More jobs at Cognus technology
See web results for Cognus technology
V
Virtual Binz


Customer Support Specialist (US Calling Process)
Virtual Binz • Udaipur, Rajasthan • via Indeed
Full–time
No Degree Mentioned
Apply on Indeed
Apply on Glassdoor
Apply on SimplyHired
Apply on Talent.com
Apply on WhatJobs
Apply on Search For Jobs Hiring In India
Job description
Job Information

Date Opened

02/23/2026

Job Type

Full time

Industry

Customer Service

City

Udaipur

State/Province

Rajasthan

Country

India

Zip/Postal Code

313004

Job Description

We are a dynamic and customer-focused organization looking to enhance our team with a dedicated and experienced Customer Support Specialist for our US calling process. This role is critical in providing high-quality customer service and support to our US-based clients. The position requires flexibility with shift hours, primarily during the night, to align with US business hours. If you have a passion for helping others, excellent communication skills, and experience in BPO/KPO sectors, we would like to hear from you.

Key Responsibilities:
• Handle incoming calls and respond to customer emails in a timely and efficient manner.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Shift Hours
• Flexible, mostly night shifts to accommodate US business hours.
• Specific shift timings will be discussed during the hiring process.

Requirements
• Proven customer support experience or experience as a client service representative, with a minimum of 2 years in a BPO/KPO setting preferred.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Fluent in English, both verbal and written, with the ability to engage in conversation with US clients.

Benefits
• A competitive salary with performance-based bonuses.
• Opportunities for professional growth and development within the company.
• A supportive and dynamic work environment.
• Flexibility in work hours, respecting work-life balance.