Operations Lead| Contact Centre| BPO |Call centre

N
Nexithon


Associate BPO
Nexithon • Udaipur, Rajasthan • via Indeed
Full–time
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Job description
Company Description

Nexithon, an IT Company based in Ireland with back office in Udaipur (India) is looking for Associat BPO. The candidates will receive an opportunity to work in a high-growth and competitive environment in a company with International values.

Job Description
• Lead Generation (E-mail Finding / Searching)
• Client Handling
• Proficiency in English Communication
• Proficiency in Excel
• Good Typing Speed

Qualifications

Graduation / Diploma
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Movate


Operations Lead- Contact Centre/ BPO /Call centre
Movate • Udaipur, Rajasthan • via Jobrapido.com
1 day ago
Full–time
No Degree Mentioned
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Job description
POSITION: - Team Leader - Operations

LOCATION: - Chennai, India

JOB PROFILE:-
• Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
• Manage team’s KRA goals and target achievement.
• Take ownership of cases – political or technical, keeping track & following up on escalated cases.
• Ensure progress of cases through backlog review.
• Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.
• Identify Knowledgebase availability & create/publish new Knowledge Base Articles.
• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
• To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE:-

A mature goal-oriented professional with
• Overall experience of 5-6 Years
• 1-2 years managing technical support
• Ability to manage Client relationships
• Team/ people management,
• Proven track record in
• Resource Management (Roistering / Scheduling / Case Management),
• Metrics Management,
• Goal setting (KRA),
• Conduct Reviews