Senior Associate | BPO

Arcgate


Non-Voice Customer Support
Arcgate • Udaipur, Rajasthan • via Indeed
Full–time
No Degree Mentioned
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Job description
Arcgate is a dynamic and customer-centric organization committed to delivering exceptional support experiences. We are currently seeking skilled Non-Voice Customer Support Representatives to join our team and contribute to our commitment to outstanding customer service.

Key responsibilities:

Email and Chat Support
• Provide top-notch customer support through email and chat channels.
• Effectively communicate with customers, addressing inquiries and concerns in a timely and professional manner.

Creative Problem-Solving
• Interpret customer emails and respond in a creative and personalized manner.
• Showcase problem-solving skills to address unique customer needs.

Billing Inquiries
• Review, analyze, and respond to customers' billing inquiries accurately and promptly.
• Ensure resolutions align with company policies and customer satisfaction.

Flexible Shifts
• Ability to work in flexible shifts will be an added advantage.
• Maintain availability to support customers during peak hours.

Preferred skills:

Written Communication
• Demonstrate excellent written communication skills.
• Craft responses to customer inquiries with clarity, empathy, and a personalized touch.

Computer Skills
• Possess solid computer skills, including proficient typing and navigation abilities.
• Utilize technology effectively to enhance customer interactions.

Platform Proficiency
• Prior experience with Zendesk and Salesforce is preferred.
• Navigate and utilize these platforms efficiently to streamline customer support processes.

Qualifications:
• Graduate from an accredited college.
• Proven experience in customer support work via email and chat.
• Familiarity with Zendesk and Salesforce platforms is highly preferred.
• Excellent written communication skills with a keen attention to detail.
• Strong analytical and problem-solving skills.
• Adept at interpreting customer inquiries and providing personalized responses.
• Great computer skills, including efficient typing and navigation.

If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian!
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Virtual Binz


Senior Associate - BPO
Virtual Binz • Udaipur, Rajasthan • via Indeed
Full–time
No Degree Mentioned
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Job description
Job Information

Date Opened

10/11/2026

Job Type

Full time

Industry

IT Services

Work Experience

1-3 years

City

Udaipur

State/Province

Rajasthan

Country

India

Zip/Postal Code

313001

Job Description

SR. ASSOCIATE - BPO

We are searching for an Associate to offer regulatory help to clients while working distantly.

As a Sr. Associate, you will perform different authoritative undertakings, including noting messages, calendar management. For this job, a solid Internet association is required, alongside experience utilizing specialized devices like Skype.

Eventually, you should have the option to deal with managerial activities and convey top-notch work under the least watch.

Associate Responsibilities:
• Respond to emails and phone calls
• Schedule meetings
• Manage a contact list
• Familiarities with current technologies, like desktop sharing, cloud services, and VoIP
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Excellent phone, email, and instant messaging communication skills
• Excellent time management skills
• Team Management

Associate Requirements:
• 3+ experience as an Associate (BPO).
• Excellent verbal and written communication skills.
• Fully computer literate with proficiency in Microsoft Office.
• Highly organized.

Requirements

Associate Requirements:
• 3+ experience as an Associate (BPO).
• Excellent verbal and written communication skills.
• Fully computer literate with proficiency in Microsoft Office.
• Highly organized.