Voice process Domestic BPO Vadodara

Movate


Operations Lead- Contact Centre/ BPO /Call centre
Movate • Vadodara, Gujarat • via Jobrapido.com
3 days ago
Full–time
No Degree Mentioned
Apply on Jobrapido.com
Apply on Expertini | India Jobs Expertini
Job description
POSITION: - Team Leader - Operations

LOCATION: - Chennai, India

JOB PROFILE:-
• Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
• Manage team’s KRA goals and target achievement.
• Take ownership of cases – political or technical, keeping track & following up on escalated cases.
• Ensure progress of cases through backlog review.
• Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.
• Identify Knowledgebase availability & create/publish new Knowledge Base Articles.
• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
• To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE:-

A mature goal-oriented professional with
• Overall experience of 5-6 Years
• 1-2 years managing technical support
• Ability to manage Client relationships
• Team/ people management,
• Proven track record in
• Resource Management (Roistering / Scheduling / Case Management),
• Metrics Management,
• Goal setting (KRA),
• Conduct Reviews
Report this listing
Movate
Glassdoor
3.5/5
3K reviews
AmbitionBox
3.4/5
1.+K reviews
Indeed
3.4/5
737 reviews
movate.com
More jobs at Movate
See web results for Movate
S
Shivani Singh Hiring For Aneja's Training and Placement Service


Voice process Domestic BPO Vadodara
Shivani Singh Hiring For Aneja's Training and Placement Service • Anand, Gujarat • via Shine
Full–time
Apply on Shine
Job description
Jobs for fresher / experienced in Vadodara, Gujarat

Hindi, Gujarati speaking bpo

English speaking bpo

Location: Vadodara, Gujarat

Qualification : 12th/Diploma/under graduate/graduate

Designation: Customer care executive

Voice process

Any 1 language out of 3.

Good Hindi Or English or Gujarati speaking skills

All shifts available

Salary : 12k to 1+k in hand + incentives

Day shift available for male/ female

Interview process: Direct walk-in

On the spot offer letter

Contact: +877+1+352

If you are an exceptionally good communicator and want to be in a highly rewarding career then please call or whatsApp