Direct7 Networks • Kochi, Kerala
Jr|Customer Operation Executive
₹ Check with seller / month
✓ Actively Hiring
📍 Kochi
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
🔒 Your Data is Safe
⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Operations Executive
- Location
- Kochi, Kerala, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Direct7 Networks • Kochi, Kerala
- Status
- Open & Active
Job Description
Job Title: Junior Customer Operations Executive
Company: Direct7 Networks
Location: Kochi, Kerala
Job Description:
• Workflow Analysis: Analyzing support workflows and suggesting improvements to enhance efficiency and effectiveness.
• Product Collaboration: Collaborating closely with product teams to provide insights and feedback on product changes related to the customer service department.
• Technical Support: Providing technical support to customers within agreed Service Level Agreements (SLAs), ensuring prompt issue resolution and adherence to established timelines.
• Configuration Assistance: Assisting internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.
• Issue Resolution: Identifying and resolving issues through various communication channels such as chat, emails, and calls.
• Sales Assistance: Supporting the sales process by providing potential leads with detailed information about the company's products and services.
• Communication Skills: Demonstrating proficiency in English, both verbal and written.
Experience:
• 0.5-2 years of experience in customer support/customer operations/Technical support.
• MS Office knowledge is mandatory
• Bachelor's degree preferred.
• Willing to work in rotational shift
Company: Direct7 Networks
Location: Kochi, Kerala
Job Description:
• Workflow Analysis: Analyzing support workflows and suggesting improvements to enhance efficiency and effectiveness.
• Product Collaboration: Collaborating closely with product teams to provide insights and feedback on product changes related to the customer service department.
• Technical Support: Providing technical support to customers within agreed Service Level Agreements (SLAs), ensuring prompt issue resolution and adherence to established timelines.
• Configuration Assistance: Assisting internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.
• Issue Resolution: Identifying and resolving issues through various communication channels such as chat, emails, and calls.
• Sales Assistance: Supporting the sales process by providing potential leads with detailed information about the company's products and services.
• Communication Skills: Demonstrating proficiency in English, both verbal and written.
Experience:
• 0.5-2 years of experience in customer support/customer operations/Technical support.
• MS Office knowledge is mandatory
• Bachelor's degree preferred.
• Willing to work in rotational shift
Job Safety Alert
Real jobs on Jobsiya are always free. Never pay for an interview and never share bank or OTP details.
Report this job →
Similar Jobs:
Jrcustomer Operation Jobs in Kochi
—
Operations Executive Jobs Near You