Fraud Analyst|Assistant Manager

What you’ll do

Minimises fraud losses and risks through the identification and analysis of malicious threats affecting Vodafone. Identifies, prioritises and analyses high impacting fraud cases in order to drive positive change across the UK business and maximise fraud prevention

Who you are
• Supports the assigned Fraud Manager in the proactive and reactive response to various fraud types.
• Leads the response to assigned high value and complex fraud cases.
• Supports the continual enhancement of fraud management systems and operational team processes.
• Assumes lead and deputy roles for specific operational fraud management duties and supports the activities of the wider Corporate Security department

Core competencies, knowledge and experience
• Educated to degree level in a numerate subject (or equivalent)
• Advanced analytical and problem solving skills.
• Ability to communicate clearly (both written and verbally) at a level appropriate to the intended audience
• A broad understanding of communications networks, related services and fraud methods (desirable)
• Highly proficient in Microsoft Office applications
• Proficient in Oracle/Teradata SQL (desirable)
• An understanding of Vodafone products and services and related systems and processes (desirable)

Job specific deliverables in line with key accountabilities and decision ownership
• Provides specialist expertise in a variety of fraud types and related countermeasures.
• Reviews Vodafone services and related business processes to identify opportunities to better manage fraudulent activity
• Analyses large and complex data sets to identify and understand fraudulent activity and transactions
• Works collaboratively with Fraud Management colleagues to design and implement new fraud detection methods and related Fraud Analyst processes
• Conducts a detailed analysis of assigned complex cases to understand the nature and impact of the fraud as well as its root causes (e.g. system, policy or procedural failings)
• Works collaboratively and cross-functionally to investigate further and to identify how the fraudulent activity will be most effectively disrupted, customers supported and funds recovered.
• Puts tactical and strategic plans into action, tracking progress and communicating updates to colleagues and stakeholders as appropriate
• Reports identified fraudulent activity in line with local and Group governance.