hotel maintenance technician

Job description
Department: hotel property management

Employment Type: Permanent - Full Time

Location: UK, London

Reporting To: area maintenance manager

Description

A well-maintained hotel has a direct positive impact on guest satisfaction. Therefore citizenM is looking for a solid hotel technical assistant who can help us change its maintenance organization from reactive to preventive. A proactive mindset combined with curiosity and a sociable personality are very important elements for this role.

As a hotel maintenance technician, you are responsible for the complete day-to-day maintenance of the hotel. You will communicate with the hotel senior engineer, hotel manager, housekeeping department, (sub)contractors and the citizenM Support office.

Key Responsibilities
• Making sure our guests are happy! Ensure our rooms are working and nothing is damaged
• Inform the hotel team with rooms can and cannot be sold
• Support the hotel team with technical tasks throughout the hotel
• On-call in case of emergencies
• Manage and coordinate 3rd party subcontractors in terms of preventative maintenance
• Be the first point of contact in case of any issues with the building installations
• Responsibility for hotel safety. This means you are involved in executing the water risk assessment and fire risk assessment
• Keep everybody informed by updating the status to the hotel team and the in the supporting software

Qualifications / Skills
• A skilled, all-round technical assistant with basic knowledge of electrical, mechanical and plumbing systems
• Able to work independently
• Basic knowledge of computer software (email, excel, word), and are interested to learn new software programs
• Good level in communicating and writing in English
• Eager to learn and develop yourself
• No + to 5 mentality, interesting challenges always happen at unexpected times
• Proactive and enthusiastic
• Happy to work in a team, side by side with the hotel staff and citizenM’s Support Office
• Passionate about the things you’re doing.

What's in it for you?
• citizenM experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Spacious office in a historic building surrounded by gardens