Customer Service Officer

The Customer Contact Centre is the first point of contact for many Victorians seeking Information from the Department of Energy, Environment and Climate Action (DEECA).

As a member of the Customer Contact Team, you will be responding to enquiries from the Victorian public via telephone, and digital channels. You will also be providing Victorians with information including provision of information about Emergency incidents via the Victorian Emergency Hotline.

To succeed in this role, you will need excellent communication skills, attention to detail, the ability to work independently and as part of a team and a proven ability to perform under pressure while providing outstanding customer service in a contact centre environment.

As part of a busy and vibrant team, you will be required to be available to work primarily from Monday to Friday, but also on weekends in response to emergency incidents. Shift lengths may be up to 12 hours and may occur at any time in a 24-hour period 7 days per week.

Specialist/Technical Expertise/Qualifications

Experience in a contact centre environment
Demonstrated ability working with Microsoft Dynamics, SharePoint and Customer Relationship Management Systems.
These are ongoing positions. The work location for these positions is Ballarat with hybrid work arrangements available.

To be considered for these positions, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please refer to the attached position description.

Applications close at midnight on Sunday 2+ December 2026.

Other relevant information:

For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs and Skills Exchange (JSE) jobs board platform.

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

A Diverse, Inclusive and Flexible Workplace

DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave.

For further information including the position description, key selection criteria and to apply visit www.careers.vic.gov.au