Receptionist

Job description
Luxury | History | England Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast. The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into a opulent and luxurious place to stay. Role Summary :As our Receptionist, you’ll be courteous, enthusiastic, and detail oriented as you’re the first point of contact for our guests. You will be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process. 1. Front of House Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information Confirm room availability and provide accurate information on rates, packages, and special promotions Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction) Maintain accurate and organised records of guest reservations, cancellations, and guest preferences 2. Customer Service Provide exceptional customer service by promptly addressing guest inquiries and requests Address guest concerns and resolve issues in a professional and timely manner Assist guests with special requests, room preferences, and any concerns they may have, working closely with reservations team Resolve booking-related issues or discrepancies professionally and courteously 4. Team Collaboration Work closely with the reservations, housekeeping, and F&B to ensure a smooth guest experience Assist with administrative tasks, such as filing, data entry, and report generation Required Skills and Experience High school education or equivalent (bachelor’s degree in hospitality or a related field is a plus). Previous experience in hotel reservations, front desk, or customer service is preferred. Experience with a hotel reservation system and booking software (desirable) Excellent communication skills, both verbal and written. Strong attention to detail and problem-solving abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Exceptional interpersonal skills and a positive attitude. Flexibility to work evenings, weekends, and holidays as needed. Benefits 28 Days holiday Extra days holiday for your birthday Free meals on shift Free Gym access on-site Company Pension Scheme Exclusive Employee discounts on accommodation, attractions & dining across the THC Group. Opportunities for career growth and development. Health and wellness benefits. Employee Assistance Programme Training and ongoing support to enhance your skills. INDHOTEL