Security Analyst | |IAM

Job Title - Security Analyst (IAM)

Contract Duration 6+ Months
• Candidates must be CURRENT WI residents. No relocation allowed. This position is primarily remote (within the state of WI) however, there may be assigned tasks that require in-office presence, should be minimal, possibly 2 days a month.

JD

Must Have Skills
• Identity and Access Management and Customer Service / support
• Excellent Communications Skills: Ability to communicate with customers clearly and effectively over the phone, video calls, and in-person.
• Ability to handle difficult situations calmly and empathize with customers
• Ability to analyze data and transaction codes within technical applications and dashboards.
• Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records.
• Attention to Detail: Ensure accuracy when recording and updating system information and documentation
• Knowledge of concepts of authentication, authorization, and multi-factor authentication.
• Understanding of agency audit and compliance requirements.
• Ability to provide user administration in a Windows environment using tools such as Entra ID, Active Directory, and MS Authenticator.

Nice to Have
• Experience in a role verifying individual identities using identity proofing tools and software.
• Experience detecting and investigating fraud associated with attempting to gain system access for malicious purposes i.e. document manipulation, identity theft, and social engineering tactics.
• Experience handling identity proofing/verification in-person or remotely on-line.