UK Government Account Manager

Job description
Overview:

Jackson Hogg is delighted to be supporting our Talent Partner Kromek in the search for a UK Government Account Manager. Kromek Group is one of only four companies in the entire world that manufacture CZT. They design, develop, manufacture and market both hardware and software of CZT solid-state Radiation Detectors and Scintillation Radiation Detector components.

Due to years of continuous growth and development, Kromek Group have secured a place on a major specialist UK Framework and are looking to expand their commercial team. We are seeking an individual who has experience managing accounts with Government / Home Office bodies.

This is a very rare and unique opportunity for the UK Government Account Manager to build on existing relationships and oversee the bid / contract process.

Key Responsibilities:

Account Management:
• Serve as the main point of contact for assigned commercial clients.
• Build and maintain strong, long-term relationships with key stakeholders.
• Ensure client satisfaction by addressing their needs and concerns promptly.
• Monitor client accounts to ensure they remain profitable and aligned with business goals.

Sales Growth:
• Identify opportunities to upsell and cross-sell products or services to existing clients.
• Develop and execute account plans to meet revenue and profitability targets.
• Collaborate with internal teams (e.g., marketing, product development) to create tailored solutions for clients.
• Track and report sales performance, forecasting future sales potential.

Contract Negotiation:
• Lead negotiations for contracts, renewals, and agreements, ensuring that terms are mutually beneficial.
• Manage the pricing strategy for client accounts, balancing profitability with competitive pricing.
• Resolve any contract-related issues or disputes in a timely manner.

New Business Development:
• Identify potential new sales opportunities within the framework.
• Generate leads, conduct outreach, and build new client relationships.
• Work with the sales team to expand the company's presence in key markets.

Reporting & Analysis:
• Monitor and analyse key performance metrics, such as sales trends, client feedback, and profitability.
• Provide regular reports on account performance to senior management.
• Use data and insights to make informed recommendations for improving client services and driving revenue growth.

Customer Service:
• Act as an advocate for clients within the organisation, ensuring their needs are met.
• Coordinate with the customer service team to address and resolve client issues efficiently.

Qualifications and Experience:
• Experience managing B2B accounts, preferably with UK Government.
• Ability to network with high level stakeholders and build strong relationships.
• Working knowledge in managing high value regulated contracts.
• Understanding of end-to-end bid processes and writing.
• Exposure to account management, sales, or commercial roles.
• Proven success in meeting sales targets.
• Familiarity with CRM software and sales forecasting tools.

Work Environment:
• Office-based with UK travel to meet clients or attend industry events.
• Flexibility for remote work.