Call Center Agents | Remote

Job description
Call Center Agent

Looking for candidates in Hawaii that are team players, self-starters and have excellent customer support experience. Agents will be supporting the State of Hawaii Department of Health and Human Services. Calls that come in are for initial intake for those seeking benefits. Due to the nature of the calls, looking for applicants who can express strong empathy and kindness with a calm demeanor.

Mandatory Requirements:
• Applicant must own a computer and have reliable wifi
• Access to a quiet place to take incoming calls
• Must have previous customer service experience
• Have calm, pleasant and customer service oriented communication skills and professional attitude
• Must be proficient in MS Office & have strong use of using different applications, be tech savvy
• Be able to enter call notes into a helpdesk ticket system
• Strong verbal and written communication skills
• Be confident and skilled at helping others over the phone use while navigating a web application simultaneously
• Be responsible and professional in dealing with the public

Additional Information:
• Job Type: Long term temporary opportunity for 6 months, strong possibility of extension
• Pay: $22.15/hr
• Applicants must be able to work full time hours
• Location: Remote
• Background check required prior to starting
• Shift times: Monday-Friday 7:45am-4:30PM
• Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.

Please forward resumes to:

Bishop & Company

Phone: 808-83+-2200

Website: http://www.bishopco.net/
• No relocation, In-state applicants only. Must be available to interview immediately.

Equal Opportunity Employer – Disability and Veteran