Call Center Agent

Job description
Job Summary

Looking for reliable team players who are willing to learn and able to multi-task in a fast-paced environment. We are a growing multi-group practice that specializes in family medicine, pain management, orthopedics, and urgent care. Seeking Call Center Representatives to join a team of medical professionals in the Kaneohe area.

Duties

- Answer incoming calls from patients in a professional manner

- Provide exceptional customer service by addressing inquiries and resolving issues

- Perform data entry tasks accurately and efficiently

- Utilize phone etiquette skills to communicate effectively with patients

- Work in a computerized environment to update patient information and relay messages to appropriate teams/staff

- Collaborate with the call center team to ensure smooth operations

Qualifications

- Previous experience in a call center or customer service role is preferred

- Strong data entry skills with attention to detail

- Excellent communication skills to interact with patients effectively

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:
• 8 hour shift

Ability to Commute:
• Kaneohe, HI +6744 (Preferred)

Ability to Relocate:
• Kaneohe, HI +6744: Relocate before starting work (Preferred)

Work Location: In person