Client Relationship Executive

The Client Relationship Executive will play a crucial role in ensuring our clients receive exceptional service and support throughout their coaching journey. The ideal candidate will have a fair idea about career coaching, guidance and mentoring with some exposure in client relationship services or a related field, with a strong emphasis on communication, organization, and relationship-building skills. This position requires a proactive and empathetic approach to client interactions, with a focus on enhancing the overall client experience.

Key Responsibilities:

1. Client Relationship Management:

- Serve as the primary point of contact for clients, addressing inquiries and providing support throughout their coaching process.

- Build and maintain strong relationships with clients, ensuring their needs are understood and met.

2. On-boarding and Coordination:

- Manage the on-boarding process for new clients, including scheduling initial consultations and providing necessary information about services.

- Coordinate schedules between clients and coaches, ensuring seamless service delivery.

3. Communication and Support:

- Respond promptly to client emails, calls, and messages, providing accurate information and assistance.

- Follow up with clients post-sessions to gather feedback and ensure satisfaction with services.

4. Administrative Duties:

- Maintain accurate client records, including documentation of interactions, feedback, and progress tracking.

- Assist in the preparation of reports and presentations for internal and client-facing meetings.

5. Client Engagement and Retention:

- Develop and implement strategies to enhance client engagement and retention.

- Organize seminars, webinars, workshops, etc.

6. Team Collaboration:

- Work closely with coaches and other team members to align client needs with available resources.

- Contribute to the continuous improvement of client services by providing insights and feedback.

Qualifications:

- A Bachelor’s degree. Fresh graduates are welcome to apply.

- No prior work experience required. However, candidates with volunteer experience, internships, or part-time work in customer service or client-facing roles will be preferred.

- Strong verbal and written communication skills with the ability to connect with clients and build rapport.

- Strong organizational skills and attention to detail, with the ability to manage multiple priorities.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.

- A proactive, empathetic approach to client interactions, demonstrating patience and understanding.

- Familiarity with educational consulting, career coaching and mentoring practices.

- Knowledge of social media platforms and their use in client engagement.

Key Traits:

- Positive attitude and eagerness to help others.

- Ability to work in a fast-paced environment and adapt to new challenges.

- Attention to detail and a commitment to providing excellent service.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Work from home
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

What is your location in Chennai?
Experience:

total work: 1 year (Preferred)
client handling: 1 year (Preferred)
Language:

English (Required)
Tamil (Required)
Hindi (Preferred)
Location:

Chennai, Tamil Nadu (Required)
Work Location: Remote