ASSOCIATE OPERATIONS (Supply Chain Accounts Payable/ Receivable)

Job Title: ASSOCIATE OPERATIONS

Location: REMOTE

Shift: M-F - 8A-5P

Contract: + MONTHS - Likely to extend

Pay: Starting at $24/hr (Open to negotiation based on experience)

Job Summary:
• Excel (vlookups and pivot tables)
• Looking for someone with experience working with large data sets.
• Bachelor's degree: Or, HS Diploma/GED and a minimum of four (4) years related experience required.
• Previous experience in Accounts Payable or Accounts Receivable activities is not required but would be desired.
• Supplying Chain experience of some sort would be helpful.
• Provide operational assistance to the Accounts Payable work unit.
• The Accounts Payable work unit works closely with internal and external customers to ensure timely invoice payments to Mayo suppliers for patient care products and services.
• Duties performed include matching an invoice to the appropriate PO to generate a supplier payment, processing approved payment requests within compliance of published Mayo policies, and researching supplier checks received to determine appropriate GL allocation.
• This role requires verbal and written communication skills along with a strong attention to detail.
• Previous experience in Accounts Payable or Accounts Receivable activities is not required but would be desired.
• Strong attention to detail
• Strong communication skills both written and verbal
• Ability to collaborate and work within a team
• Ability to quickly learn new processes
• Ability to adapt to change
• Ability to multi-task
• Ability to handle routine repetitive tasks the duties in this position are:
• Invoice Issue resolution
• Manual matching of PO based invoices
• Review of non-PO-based invoices against current policies
• Processing employee expense reports within policy guidelines
• Can sit in any time zone, but the position will be based on CST time.

Organizational Relationships:
This role reports to Supply Chain Management (SCM) leadership and collaborates within a team-oriented environment. The incumbent works closely with physicians, allied health professionals, administrators, SCM staff, vendors, and other internal and external stakeholders.

Position Overview:
The Associate Operations position plays a critical role in supporting the Accounts Payable team by ensuring timely and accurate payment processing for suppliers providing products and services. This role involves invoice review, payment processing, and issue resolution to maintain compliance with organizational policies and ensure efficient financial operations. Additionally, the position handles supply chain inquiries, supports training efforts, and contributes to continuous improvement initiatives.

Key Responsibilities:
• Match invoices with purchase orders to generate supplier payments.
• Process approved payment requests in compliance with organizational policies.
• Investigate and resolve invoice and payment discrepancies, including vendor statements and credit applications.
• Review and approve non-PO-based invoices against established guidelines.
• Process employee expense reports following policy standards.
• Research and resolve aged items, payment variances, and supply information issues.
• Provide exceptional customer service by triaging and resolving inquiries via phone, email, and other communication channels.
• Maintain accurate records in the support center tracking system and generate reports to ensure data integrity.
• Assist with onboarding new employees and conduct ongoing training and education seminars.
• Identify process improvement opportunities to enhance operational efficiency.

Minimum Qualifications:
• Bachelor’s degree OR high school diploma/GED with at least four (4) years of relevant experience.

Preferred Qualifications:
• Familiarity with supply chain systems and applications.
• Knowledge of basic accounting principles and business operations.
• Demonstrated skills in problem-solving, continuous improvement, and teamwork.
• Proficiency in computer systems and applications, with strong verbal and written communication skills.
• Ability to handle multiple priorities, adapt to a dynamic work environment, and meet tight deadlines.

Desired Attributes:
• Strong attention to detail and organizational skills.
• Excellent communication skills (both verbal and written).
• Ability to collaborate effectively within a team.
• Adaptability to new processes and changing workflows.
• Capability to manage routine, repetitive tasks with efficiency.

Key Duties Include:
• Resolving invoice issues and reconciling supplier payments.
• Manual matching of invoices to purchase orders.
• Processing non-PO invoices and employee expense reports.
• Supporting SCM projects and continuous improvement efforts.

This position is vital for ensuring smooth supply chain operations and accurate financial transactions to support business objectives.

Job Types: Full-time, Contract

Pay: From $23.00 per hour

Expected hours: 40 per week

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote